Direct Booking Guest Terms & Conditions


Accommodation will be available from 3pm on the start date of your holiday (subject to unavoidable delays) and departure is no later than 11am.


Accepted methods of payment include credit or debit card, and payment is taken in full on completing a reservation, via our website. You must be at least 18 years of age before we can accept a booking from you. We do not accept cash on arrival.


If you want to cancel your booking, you must notify us as soon as possible and confirm this in writing via If we receive less than 2 weeks’ notice, you will be liable to pay the total cost of the holiday including any optional extras.


We consider adequate travel insurance to be essential.  It is a condition of your contract with us that you should take out insurance to cover you in the event of change of circumstances, illness, personal injury or death during the course of your holiday and for cancellation of it.


If you wish to change the dates of your holiday or your choice of property after confirmation has been issued then you will be liable to pay a handling fee of £35.00. Date/property changes are subject to availability and cannot be guaranteed. Unfortunately, we are unable to move booking dates or properties around within 12 weeks of arrival.


Occasionally, we have to make changes to bookings. Whist we endeavour to avoid making major changes, we reserve the right to do so in exceptional circumstances. This might include offering you one of the following:

  • Change to accommodation – If the level of accommodation that you booked is unavailable, we will in the first instance, endeavour to upgrade your accommodation at no extra charge to you. Where higher grade accommodation is unavailable, we will accommodate your party in the next available grade and refund the subsequent difference in cost.
  • Changes in date – If the date of the booking is unavailable, we may offer you alternative holiday dates. 


We consider adequate travel insurance to be essential.  It is a condition of your contract with us that you should take out insurance to cover you in the event of illness, personal injury or death during the course of your holiday and for cancellation. Please read your policy details carefully and take them with you on holiday.  It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.  We do not check insurance policies.


We cannot be held responsible for travel disruptions resulting in non-arrival because of bad weather.


Please read the check in instructions that will be sent to you 3 days before arrival. Please do not arrive earlier than 3pm unless we advise you this is possible.


Are located across Edinburgh and East Lothian, please ensure you have looked at our website and are aware of the address, transportation and parking ahead of your arrival date. Please contact us via for assistance before your arrival day.  Supervise children and pets accordingly.


Please refer to our online recommendations section on our website. Our recommendations are suggestions of where to eat, drink, visit. We will not be held responsible if the expectations of our recommendations don’t meet your expectations. We strongly advise that you do your own research and contact the recommendation ahead of your arrival.


The cleaning fee added to your nightly rate is non-negotiable and non-refundable. It includes Laundry and cleaning for the number of guests booked to stay.


Please request a cot at the time of booking, please be aware no bedding or extra mattress will be provided and we accept no responsibility of their use.


Family and friends who know each other or who travel together will be considered as making a group booking even if they have made separate bookings. The lead booker for a group is responsible for the conduct of the other members of the group and for ensuring they comply with these terms and conditions. Group bookings must be made in the name of one appointed person, we do not accept stag or hen parties or similar groups.


We do not offer Single night breaks. We can where availability permits offer single nights.


We don’t allow hot tubs to be hired and put at any property.


Children remain the responsibility of their parents or guardians at all times in the accommodation. Please ensure your children are supervised at all times and make sure you always know where your children are. 


You are responsible for the behaviour of all members of your party. Please show consideration to neighbours, other guests, our staff and our location. Noisy or disruptive behaviour, wilful damage to the location or accommodation or other behaviour considered by our staff to be inappropriate may result in us asking you or a member of your party to leave the location immediately. No refunds or compensation will be given in these circumstances and we reserve the right to claim compensation for damages or inconvenience caused. We ask that you adhere to a quiet time from 10pm in the evening.

We reserve the right to evict offensive persons or pets. No refunds will be made. We reserve the right to make charges against credit cards or to invoice for damages.


Your property will be inspected after departure. You are responsible for the actual costs of any breakage or damage found in the accommodation along with any additional costs that may result. We reserve the right to refuse admission to any guest for any just reason. We reserve the right to evict offensive persons or pets. No refunds will be made. We reserve the right to make charges against credit cards or to invoice for damages. Please note that all apartments are privately owned, therefore will have individual touches placed by the owner making each property unique in some ways, please be respectful of this.


Hotel Around Town LTD will not be held responsible for any items left behind or lost property. We would remind guests to please check you have taken all your belongings with you before departure. You are responsible for your personal possessions Hotel Around Town is not responsible for any loss or damage to these. Any item left will only be delivered back to the named person who booked the accommodation after a minimum fee of £50. For high value items above the value of £20 a price will be quoted.


Is strictly prohibited in all properties and shared amenity areas.  Removal of smoke odours in buildings is extremely difficult and we reserve the right to evict any guest who we suspect is smoking or drug taking in any of our properties. Charges will be made to the guest to cover costs of any cleaning, deodorising and any loss of future rental revenue, which may occur as a result of smoking within a property. Any guest found smoking will be charged £150.


Some properties allow dogs, when booking a property, you MUST inform us at the time of booking if you wish to bring a dog. If you book a dog friendly apartment, please ensure that dogs are provided with their own bed. Pets are not permitted on furniture or beds. Guests will be liable for any damage caused or extra cleaning that may be required and you will be charged for this accordingly. All dog waste must be collected. Dogs must never be left unattended in the apartment unless caged. We strongly recommended that you take out adequate insurance cover before you book your holiday. Please make an extra effort before leaving the apartment to vacuum up all dog hairs. Annoyance to other guests if considered unreasonable will result in eviction. Charges £30.00 per week for a dog or £10.00 per short break


Please contact us regarding local parking once you have made your reservation. In the apartment description it will make mention regarding the parking options.


It is important to us that you enjoy your holiday and every effort has been made to ensure this. However, in the event of any concerns with your property, we as the booking agent, together with the property owner, will want to take action as soon as possible. It is essential that you contact Hotel around Town LTD, via It is extremely difficult (and sometimes impossible) to sort out difficulties unless told promptly. Under no circumstances will any refund be considered if we have not been given the opportunity to rectify any problems during the guest stay. Regrettably we are unable to accept any complaints that are raised after departure and will not enter into any correspondence concerning such complaints. As we act only as an agent for the property owner, we cannot accept any legal responsibility for your holiday property. If we help to sort out a complaint, we are doing so as a gesture of goodwill in our capacity as an agent only and will have no legal responsibility to you for any refund or compensation.


On Departure you agree to leave your accommodation clean, tidy and undamaged. The following basic level of cleanliness is required on departure. We expect the property to be left as you found it. Cookers and ovens clean and fat –free. Crockery, cutlery, pans, glasses washed / dried and put away. Obvious spills and stains removed. Any equipment / furniture moved during the let is restored to original position. Bins emptied. Failure to meet this standard will result in a cleaning charge.


Please ensure all heating is set timed as you found and open all windows slightly
Please leave the property clean and tidy
Please remove all rubbish to the nearest local bin point 

Please return your key to the Key safe 

Please return numbers on key safes to 0000 (failure to do this is subject to charge)
Please report any damage or breakages before you leave


Hotel Around Town LTD reserve the right to vary or withdraw any on site services or facilities as advertised without prior notice.


Hotel Around Town LTD does not warrant and is not responsible for the accuracy of any verbal information given or statements made by any of its representatives.


Hotel Around Town LTD aims to ensure that the information and descriptions provided are accurately conveyed on the official website ( and any authorised third party websites or advertisements. There may be small differences between the actual accommodation and its description as we are always seeking to improve services and facilities. There are many unauthorised websites listing holiday accommodation and we cannot accept responsibility for the descriptions on these sites if they are inaccurate.


Health facilities, hygiene and disease risks vary worldwide. You should take health advice about your specific needs as early as possible. Sources of information include the following:; your GP; or a specialist clinic.


The Foreign and Commonwealth Travel Advice Unit may have issued health and / or safety information about your holiday destination. You are advised to check this information by visiting the FCO website directly: or The advice on the FCO website can change so check regularly for updates about your specific holiday destination. 


We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Force Majeure Event).

Refund Processing

a. Refunds will be processed within 14 DAYS after the request has been reviewed and approved.

b. Guests will be notified of the decision via email or the booking platform.