Home is where you hang your HAT, and that’s where our story began...
Meet the team behind HAT
Meet the Team
Rebecca and Derek have sourced and developed a skilled and experienced team to ensure Operations & Guest Experience are at the core of the business, ensuring we always have local talent.
Operations
Fabiana
Head of Housekeeping A natural communicator, Fabiana thrives working within a positive team environment. She sources the best housekeeping staff, who she works with closely and through her relentless dedication, training and team feedback, she ensures our properties are consistently well-presented. Fabiana joined Hotel Around Town in July 2019 as Head of Housekeeping. We are proud to say that with Fabiana at the heart of the housekeeping team, we have an exceptional standard of housekeeping reports. She loves visiting Portugal for a spot of sunshine with the family and Paris for mini breaks.
Amie
Head of Maintenance
An outstanding problem solver, Amie is our Head Of Maintenance and is highly effective at following tasks through to completion. She enjoys recording maintenance jobs, including Health and Safety certificates. Amie proactively seeks to fix issues ahead of them becoming concerns, and she has become very popular with our property owners.
With over 5 years experience organizing property maintenance, Amie has been able to fit into our maintenance team with ease. Amie works closely with our much loved Carlos who is her right hand man, solving issues on the ground.
A singer-songwriter who loves to travel, her favourite places to visit are Pitlochry and Turkey.
Nicola
Head of Guest Communication
An exceptional communicator, Nicola excels at keeping our guests happy with informative local knowledge. Nicola enjoys tailoring her support, tone and suggestions to the guests needs.
Working alongside her team Nicola enjoys developing our automated guest communication, relentlessly trying to improve our guest experience. She is on hand to answer guest inquiries, advanced reservations and current guest queries. She is also involved in our ever-growing guidebook which showcases the best of East of Scotland. (from a local’s perspective, of course!).
Nicola is a keen Airbnb traveller who likes to holiday in Bali, and is a big fan of the Isle of Barra in Scotland.
Carlos & Andrea
Housekeeing
At Hotel Around Town, we are proud to have worked with many of our housekeepers since 2017. We look after our team and realise they are integral to our business. With such a capable team on the ground, our business has flourished. Carlos and Andrea, pictured, are another husband and wife team. Proof that team work makes dream work.
Back Office
Karen
Property onboarding and back of house An excellent completer-finisher, Karen brings an efficiency and conscientious attitude to our team. She heads up the digital onboarding team for new properties, managing the process from start to finish. Karen is gifted at refining our back-office for efficiency and integrating software systems. Karen loves to staycation in Elie on the Fife coast, further afield she can be found exploring ancient tombs in Egypt or swimming with elephants in the Far East.
Goa
Head of Client Development
An excellent go-getter, Goa joined the Hotel Around Town team in 2021 as a driver of growth and connection, after showing relentless commitment and a passion to work for Hotel Around Town.
With nearly 2 decades of experience in the travel industry, Goa’s key role is to ensure we become known as the best short-let property management company within the East Coast of Scotland and to help grow the business portfolio. She works closely with Derek on Client Development and creating engaging marketing content.
The Isle of Arran is Goa’s staycation of choice , and she would never give up the chance to return to East Africa.
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